Refund policy

                                        30-Day Free Returns (U.S. Only)

This page outlines the return policy for customers within the United States. At Robert Michael Diamonds LLC, we proudly offer a complimentary 30-day return window with free UPS return shipping for eligible U.S. orders. If you're not completely satisfied, you can return your item within 30 days of the shipment date.

                                                   Return Guidelines

General Return Conditions

  • Once your return request is approved, the return must be shipped within 7 days.
  • Items must be returned in unused, original condition, along with all documentation provided at the time of purchase.
  • Missing diamond certification (if applicable) will incur a $100 replacement fee per certificate.
  • Items altered, engraved, or resized by a third party (not affiliated with Robert Michael Diamonds LLC) cannot be returned.
  • We cannot accept items that show wear or have been damaged.
  • Returns must include a valid Return Authorization Number. Packages sent without this number or that are refused upon delivery will not be eligible for a refund.
  • Accounts suspected of excessive return activity may be restricted or deactivated. Please see our Terms & Conditions for details.

                                                    Refund Options

Refund to Original Payment

  • Most eligible purchases can be refunded to the original method of payment.
  • This includes all pre-set and build-your-own ring designs.

Store Credit Only

  • High-value or special order pieces may qualify for store credit only; this will be noted on the product’s detail page.
  • Items listed as “store credit only” are not refundable to the original payment method.
  • The Lifetime Manufacturing Warranty remains applicable for all qualified returns.

                                             How to Return Your Order

Step 1: Start Your Return

If your purchase qualifies, we’ll email you a UPS prepaid return label and a unique Return Authorization Number. You can initiate your return in one of the following ways:

  • Via Your Account: Log in and select the items you wish to return from your order history.
  • Guest Checkout: Use our guest order lookup tool to start the return process.
  • Customer Support: Contact us directly for help initiating your return.

Step 2: Pack Your Return

  • Carefully include all original packaging, certificates, and the packing slip.
  • Jewelry must be placed in the original box, then inside a secure shipping box. We recommend reusing the box your order came in.
  • Attach the UPS label to the outside of the box.
  • For security, do not write any jewelry-related terms on the package.

Step 3: Ship Your Return

  • Drop the package off at any UPS location. Do not use UPS drop boxes or non-staffed counters.
  • Get a receipt from UPS to confirm shipment — this serves as your proof of insurance.
  • If you use your own shipping method, you are responsible for all shipping costs and insurance. We recommend insuring the item and using a delivery method that requires a signature.

                                            Processing Your Refund

Inspection

Once we receive your return, our Quality Assurance team will evaluate its condition. This process may take up to 7 business days.

Issuing Your Refund

  • For eligible items, refunds will be processed to the original payment method or via check (in cases of bank wire, cash, or other offline payments).
  • Returns issued as store credit will be added to your account.
  • Credit card refunds may take one full billing cycle to appear on your statement.